Customer expectations are changing. Disappointments with your school can lead a family to leave, even when you have a long-term relationship. Families have become more consumer-focused, and have expectations molded from their experience with luxury brands in the profit sector. How can schools respond to emerging customer expectations and attract a tribe of enthusiastic followers? Day 4 will explore how we can create a winning brand and a compelling customer experience.
Grab one of the many outdoor spaces to meet as a small group.
Led by Greg Bamford from Charles Wright Academy in Outlook 101.
Led by Scott Looney from Hawken School in Outlook 101.
Includes accommodations, meals, and planned activities.