Led by Heather Hoerle from EMA, Jeff Shields from NBOA and Halé Behzadi from Citi Private Bank in Outlook 101.
Led by Greg Bamford from Charles Wright Academy in Outlook 101.
Customer expectations are changing. Disappointments with your school can lead a family to leave, even when you have a long-term relationship. Families have become more consumer-focused, and have expectations molded from their experience with luxury brands in the profit sector. How can schools respond to emerging customer expectations and attract a tribe of enthusiastic followers? Day 4 will explore how we can create a winning brand and a compelling customer experience.
Led by Scott Looney from Hawken School in Outlook 101.
Includes accommodations, meals, and planned activities.